• What is a wager & wagering requirements?

  A Wager is simply a 'condition' on your bonus amount - you need to 'wager/bet on' your bonus 'X' times before it is made available for withdrawal. For e.g. - You received a bonus of €10 with 5X wager. This means that the wager amount is 50 which you will need to achieve by playing and betting on the games. You can track your progress on the wager bar inside your Bonuses section. ![](https://storage.criSome readers

• How does bonus and promotions work?

  We have varied bonuses available for our users such as freespins, freebets, cashback etc. You can receive a bonus by participating in our promotions. All promotions are listed in our "Promotions" section. You can participate in several promotions at the same time, and the winnings from all bets will be credited to the bonus account linked to the first activated promotion. BonusesSome readers

• How to receive welcome free bet?

  This bonus is valid only for users who selected a "100% first deposit bonus on Sports" as their first deposit offer. In order to receive the freebet, you must wager the entire deposit bonus amount. At this point, the free bet will be automatically issued. You can accept the freebet from your "Bonuses" section. For more detailed information, please check the terms and conditions oFew readers

• Why was full bonus not credited after completing wager?

  There is a maximum bonus amount that can be transferred to your real balance after wagering. The maximum amount that will be transferred to your real money account after wagering cannot exceed the bonus multiplied by a certain multiplier that depends on the specific promotion you agreed to. To find more information about the specific promotion you agreed to, press on the details button of that promotion (every promotion has its own multiplier amount in the bonus T&C). Thus, the maximum bonus aFew readers

• How can I cancel my bonus?

  If you would like to cancel your active bonus, please follow these steps: Go to the bonuses section of your account. Click on the "i" (information) icon on the bonus you want to cancel to navigate to the 'Cancel Bonus' option. Click on 'Cancel Bonus' to deactivate the current bonus. ![](https://storage.crisp.chat/users/helpdesk/website/69efa64f50724000/screenshot-2024-Few readers

• How do I receive a bonus on my 1st deposit?

  You can receive a Welcome Bonus + Freebet or Free Spins upon registration. At the time of registration, you are prompted to choose a first welcome bonus on Sport or Casino. After the registration is complete and you have made your first deposit, the Welcome bonus is automatically credited to your account. Users are excluded from all deposit bonuses when using any of the folFew readers

• What will happen if I do not wager in time?

  If you have not completed the wagering requirements within the deadline of the promotion, the bonus will expire along with all the funds on the bonus balance.Few readers

• I did not receive my Welcome Bonus?

  You did not receive a Welcome Bonus? This could be due to the following reasons: You chose "No Bonus" option on the registration page at the time of signing up. You made your first deposit via Skrill, Neteller or Pay4Fun. Please note that when you deposit using Skrill, Neteller or Pay4fun, you will not receive any deposit bonus including Welcome Bonus. For more information, kindly visit our bonus rules section. ![](https://storage.crisp.chat/users/helpdesk/website/69efa64f50724000/Few readers

• Can real and bonus money be used to fulfill a wager?

  Only bonus funds can be used in order to fulfill the wager requirements of a promotion. Real money bets do not count towards the wager. However, please note that real money funds will be used first before you can access your bonus funds.Few readers

• Why am I unable to complete my Casino wager?

  This could be because you are playing a certain game that does not contribute to the wager. Some of the games are excluded from bonus promotions where their wagering contribution is 0%. You can toggle the 'only bonus games' option in the slot menu to see all the games that contribute towards the wager. You can always ask us to review a particular game and we'll help you deterFew readers

• What is a deposit bonus?

  A Deposit bonus is any bonus that you receive after making a deposit. There are several promotions for which you will require to make a qualifying deposit - This amount is mentioned in the terms and conditions of the promotion. Once you make the qualifying deposit, you will receive the bonus in your Bonus account automatically. Once a bonus is active, you will be able to follow the progress of wager amount in "Bonuses" section. ![](https://storage.crisp.chat/users/helpdesk/website/69efa64fFew readers

• Why am I unable to complete my Sports wager?

  Please make sure to check the minimum odds which are required for an event to count. Additionally, some promotions might be linked to specific events, which require you to place bets on certain matches for them to count towards the wager. All such information can be found in the Terms and Conditions of the promotion you are taking part it. Additionally, you can find general rules in our bonus rules section on the website. ![](https://storage.crisp.chat/users/helpdesk/website/69efa64f50724000Few readers

• How do I unsubscribe?

  If you do not wish to receive promotional emails, please contact our support team via live chat or email, and they will help you unsubscribe.Few readers

• How to receive welcome free spins?

  The free spins is valid only for the users who chose “100% first deposit bonus on Casino” as the first deposit offer. In order to receive the free Spins, you must wager the entire deposit bonus amount. At this point, the Free Spins will be automatically issued. You can accept the freespins from your Bonuses section. For more detailed information, please check the terms and conditions of the promotion.Few readers