Question 1

I am unable to withdraw my funds, what should I do?

Accepted Answer

If you do not see an option to make a withdrawal, it means that you made a deposit via a method that does not support withdrawals OR you have an active promotion and the wager is incomplete.

Please make sure that you enter the correct information while making the first withdrawal.

| If every thing is correct, but you are still unable to withdraw, please contact our Support team via Live Chat or email and they will help you with this query.

Question 2

How do I withdraw money from Betmaster?

Accepted Answer

You can make a withdrawal from your gaming wallet inside your 'Wallet' section. Choose the preferred withdrawal method and follow the instructions.

Question 3

How do I contact Customer Support?

Accepted Answer

Our star support team is available 24/7 to answer your queries and concerns!

Feel free to send us an email OR simply contact us via Live Chat (Click on the Live Chat box on the bottom right corner of the screen).

| For faster processing times, please make sure you are logged in to your account when contacting us, or please mention your login number or email ID when writing to the support team via email. This will enable us to open your account details quickly and respond sooner.

Question 4

What is MGA license?

Accepted Answer

MGA stands for Malta Gaming Authority.

MGA is the world's most prestigious gambling authority and makes stringent rules to make online casinos a safer place to bet. The MGA license is considered one of the most reliable and prestigious gaming license.

|| For more detailed information on our license, kindly visit the footer of our website or the Terms & Conditions page.

Question 5

How do I verify my account?

Accepted Answer

**Why do I need to verify my account? **

In order to comply with our gaming license and for security reasons, we verify the identity of our players at different stages in time. This helps us ensure that you have reached the age of majority, you are the true owner of the account, and to prevent possible fraudulent activities.

**How do I verify my account? **

As part of our security measures, you may be required to verify your identity by providing us with few documents. In this case, you will see a pop-up window with further instructions, requesting you to to pass the online verification process.

Alternatively, if you wish to verify your account before such documents are requested, you can do so by clicking on the “Verification” tab in the Profile section of your account. You will be able to upload all necessary documents to complete the verification process using this feature.

The uploaded documents will be checked automatically by the system. During this time you can track the status of your verification, and will receive an update after some time once the documents are successfully checked.

Types of Accepted Documents:

Following are the type of documents that are accepted:

Identification Documents – Passport, National ID, Driver’s License, Residence Permit.
Proof of Address – Utility Bills, Bank Statements, Government Issued letters. The d

Question 6

What is a wager & wagering requirements?

Accepted Answer

A Wager is simply a 'condition' on your bonus amount - you need to 'wager/bet on' your bonus 'X' times before it is made available for withdrawal.

For e.g. - You received a bonus of €10 with 5X wager. This means that the wager amount is 50 which you will need to achieve by playing and betting on the games.

You can track your progress on the wager bar inside your Bonuses section.

|| Every promotion has different wagering requirements that are specified in the terms and conditions of the promotion. If you are not sure about wagering requirements that apply for a specific bonus please contact the Support Team via Live Chat or Email.

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